At REVOX REALTY, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at www.revoxrealty.com or interact with our services.
By using our Website, you consent to the practices described in this Privacy Policy.
1. Who We Are
REVOX REALTY is a licensed real estate brokerage based in Dubai, UAE, specializing in premium residential, commercial, and off-plan investment properties across the UAE.
Data Controller: REVOX REALTY Office 2513, DAMAC Smart Heights, Barsha Heights (TECOM), Dubai, UAE π§ info@revoxrealty.com π +971 54 354 6434
2. Information We Collect
We may collect the following types of personal information from you:
a) Information You Provide Directly
- Full name
- Email address
- Phone number / WhatsApp number
- Property preferences (type, location, budget, number of bedrooms)
- Messages or inquiries submitted through our contact or lead forms
- Account registration details (if you create an account on our Website)
- Property listing information (if you submit a listing)
b) Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on the Website
- Referring URLs (where you came from)
- Device type and operating system
- Cookie data and session identifiers
c) Information from Third Parties
- Data from social media platforms (Facebook, Instagram, TikTok, LinkedIn) if you interact with our pages or ads
- Google Maps and location data (for property search functionality)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide property recommendations tailored to your needs.
- To facilitate property transactions including viewings, negotiations, and documentation.
- To manage your account if you register on our Website.
- To send you property alerts, newsletters, and marketing communications about new listings and investment opportunities (with your consent).
- To improve our Website by analyzing usage patterns and enhancing user experience.
- To comply with legal obligations under UAE law, including anti-money laundering (AML) regulations applicable to real estate transactions.
- To prevent fraud and protect the security of our platform.
4. How We Share Your Information
REVOX REALTY does not sell your personal data to third parties. We may share your information in the following limited circumstances:
- With property developers and landlords as necessary to process your inquiry or transaction.
- With our team members and agents who assist in providing our real estate services.
- With trusted service providers (e.g., CRM platforms, email tools, analytics providers) who process data on our behalf and are bound by confidentiality agreements.
- With WhatsApp and social media platforms when you use our integrated communication tools.
- With legal authorities when required by law, court order, or regulatory compliance in the UAE.
5. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Strictly necessary cookies β required for the Website to function properly (login sessions, property search filters).
- Analytics cookies β to understand how visitors use our Website (e.g., Google Analytics).
- Marketing cookies β to deliver relevant property ads on third-party platforms (e.g., Facebook Pixel).
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by UAE law. Specifically:
- Inquiry and contact data: up to 3 years from last interaction.
- Transaction-related data: up to 7 years in accordance with UAE Anti-Money Laundering and real estate regulations.
- Account data: retained until you request deletion or close your account.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. This includes:
- Secure HTTPS encryption on all Website pages.
- Access controls limiting data to authorized personnel only.
- Regular security reviews of our systems and practices.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Depending on applicable privacy laws, you may have the following rights regarding your personal data:
- Right to Access β Request a copy of the personal data we hold about you.
- Right to Correction β Request correction of inaccurate or incomplete data.
- Right to Deletion β Request deletion of your personal data, subject to legal obligations.
- Right to Object β Object to the use of your data for direct marketing.
- Right to Withdraw Consent β Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@revoxrealty.com. We will respond to your request within a reasonable timeframe.
9. International Data Transfers
Your data may be processed or stored by our service providers outside the UAE. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy standards.
10. Children’s Privacy
Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
11. Third-Party Platforms
Our Website may contain links to or integrations with third-party platforms such as WhatsApp, Facebook, Instagram, TikTok, LinkedIn, and Google Maps. These platforms have their own privacy policies, and we encourage you to review them. REVOX REALTY is not responsible for the data practices of these third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The updated policy will be posted on this page with the revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
REVOX REALTY Office 2513, DAMAC Smart Heights, Barsha Heights (TECOM), Dubai, UAE π§ info@revoxrealty.com π +971 54 354 6434